Get in Touch With Us
Got a question about a casino not on Gamstop, an offer that did not work as expected, or something on the site that needs a closer look? This is where you tell us. We read every message that comes in and reply from a real person, not a bot.
How to Reach the Team
Email is the quickest and most reliable way to contact us. Send your message to [email protected] and we will aim to get back to you within two working days.
It helps to be specific. If your query relates to a particular brand, a free spins offer, or a page on the site, mention it directly so we can look into it properly rather than going back and forth on the details.
What People Usually Contact Us About
- Questions about free spins offers — If you want clarity on wagering requirements, maximum bet limits, or how a spins package compares across the brands we cover, such as those in our list of trusted non Gamstop casinos, ask away.
- Corrections — Bonus terms, licensing details and payment options change often at operators outside Gamstop. If you spot something that looks out of date, flag it and we will check it against the operator's current terms.
- Suggestions for coverage — Want us to look at a new casino, a payment method, or a type of game we have not covered yet? Reader suggestions genuinely shape what we write about next.
- Ranking and rating queries — If you would like to know why a brand sits where it does, or how our editorial ratings work, we are happy to explain the reasoning.
- Account or gambling concerns — If you or someone close to you is finding it difficult to control their spending, let us know in your message and we can point you towards general safer gambling resources. Self-exclusion tools also exist for players who use sites outside Gamstop, and we can direct you to information on how those work.
What We Cannot Help With
We are an independent comparison and review site, not the operator of any casino, sportsbook or slots platform listed here. For account issues, deposits, withdrawals, verification or bonus disputes, you will need to contact the casino's own customer support team directly, since we have no access to individual player accounts or transaction records.
Why We Ask for Detail
The sites we cover range across areas like Curaçao-licensed casinos, Paysafe-friendly casinos and newer entrants launching regularly, and terms vary a great deal between them. A clear message — brand name, the offer or page in question, and what you are trying to find out — means we can point you to an accurate answer instead of a generic one.
How We Handle Your Message
Every enquiry is read by a member of our editorial team. We do not send automated replies in place of an actual response. Response times sit around two working days under normal circumstances, though this can stretch slightly when we are working through a busy period, such as after a wave of new casino launches.
Before You Get in Touch
Some questions are already answered elsewhere on the site. If you are weighing up which operator to sign up with, our trusted non Gamstop casinos guide covers how we rank sites, what to check in the terms of a welcome offer, and how these operators differ from UK Gambling Commission licensed sites. Checking there first can save you a round trip on straightforward questions, leaving your message free for anything more specific.
We appreciate you taking the time to read this far, and we look forward to hearing what is on your mind. Remember that all gambling activity discussed on this site is intended for adults aged 18 and over.